Q How to place an order?
A: Shopping from us is easy!
Select the product you’d like to buy. Create a login or proceed with guest login:
Add products to your cart or just hit Buy Now.
Choose or Add delivery address.
Add a working phone number and email address.
Use a preferred payment mode and confirm the order.
Q: How do I search for a product?
A: Enter a word or phrase into the search box at the top of the screen. Use the drop-down next to the search box to search within a specific category. Then click the magnifying glass icon or press Enter. The site will return all matching products. You can also browse all products within each category by using the category links below the search box.
Q: I cannot find the product I want on the site. Can you help?
A: If you’re having trouble finding the product you’re looking for using the search, try browsing for the product using the “Category” filters on the left of every shopping page. If you need additional assistance, please contact Customer Service at [email protected] or call +91 9769983336 for assistance.
Q: What price will I be charged for products that are not in my local currency?
A: Foreign currency exchange data is provided by PayPal. These rates are updated daily and are used to display product prices in the currency/currencies appropriate to each site. Such displayed product prices, where they occur, are provided as a convenience for our shoppers. Actual charges are in the merchant’s currency.
Q: How do I learn more about an item I want to purchase?
A: The item’s description will give you details about the item. For even more information, click the “See Details” link for the product. If you have any questions about the item, you can contact your Shop Consultant.
Q: How do I order products on ZAKARTO.COM
A: It’s easy. Simply locate the product you’re looking for and add it to your shopping cart or purchase directly from the store where appropriate.
Q: How do I add items to my shopping cart?
A: Cart items: Once you’ve found an item you’d like to purchase, simply click the “See details” magnifying glass icon on the product from any search results page and click on the “Buy it Here” button to add to your Cart.
Partner Store items: Once you’ve found an item you’d like to purchase, simply click the “See details magnifying” glass icon on the product from any search results page and click the “Go to Store” button to complete the purchase.
Q: How do I purchase the items in my shopping cart?
A: Click the shopping cart in the upper right-hand corner of the page, then click “Checkout.” All of the products in your cart will display. Remove or adjust the quantity of any items in your cart. You will be led through the online ordering process from this page. You also have the opportunity to complete your order anytime you add something to your cart.
Q: What payment methods do you accept?
A: The main methods of payment are credit cards, debit cards, Click to PayUMoney , UPI, and PayPal. Other payment methods may also be available.
Q: How is my card charged?
A: When you place an order, ZAKARTO.COM creates a pending charge (preauthorization) for the total amount of the order excluding Cashback and gift cards. This is not an actual charge, All discounts will be applied at the time of the actual charge.
Q: Do I have to pay for my order in full?
A: Yes. The total amount of all item(s) ordered will be charged in full to your selected payment method. Online orders cannot be paid for on an installment basis.
Q: Is sales tax applied to my order?
A: In many states, your Shop Consultant may require the collection of required tax. This is not only for the price of the item, but also the shipping and handling, which are considered part of the total selling price. If you require additional information regarding your state sales tax laws, contact your state revenue department.
Q: How much do you charge for shipping and handling?
A: For Indian Market and Cart purchases: Shipping and handling is calculated in the cart and varies according to each store’s policy. You will have the opportunity to review this before completing your purchase.
For Partner Store purchases: Please consult the individual store’s website for shipping information.
Q: What qualifies for free shipping?
A: To be eligible for free shipping, orders must contain at least Rs 999.00 in eligible products (excluding taxes and other fees). All orders containing less than Rs 999.00 in eligible products are eligible for Rs 999.00 flat-rate shipping.
Q: Is the ordering process secure?
A: Yes! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from the beginning to end. Every credit card purchase is backed by our secure server technology. Our software meets industry standards and is among the best available for secured transactions. All customer information on this server is encrypted for your protection. While most pages on the site are not encrypted, you will automatically enter the secure server whenever your personal information is requested. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.
Q: Can I make changes to my order after it has been submitted?
A: Our goal is to pack and ship your order as quickly as possible; therefore, we will not be able to allow changes to your order once submitted.
Q: Do I receive a confirmation for the order I placed?
A: You will receive an order confirmation email from ZAKARTO.COM.
For Partner Store Products: You will receive an order confirmation email from the Partner Store where the purchase was made. Please contact them directly with further questions.
Q: How can I check my order status?
A: For Market America and One Cart orders: Visit View My Orders under your Account. Click “details” next to the order you would like to view.
For Partner Store orders: Please consult the individual store’s site for details.
Q: How do I track my order?
A: If your purchase was shipped using USPS or Fedex, you can track your order online. The order tracking will display the delivery date of the items you purchased.
Q: When should I expect delivery?
A: Orders placed for Indian Market products usually ship within five to seven business days.
For Partner Store products: Please consult the individual store’s website for specific details on delivery.
Q: I’m having shopping cart problems. What should I do?
A: If you are experiencing problems with your shopping cart, such as the cart showing as empty even after you have added products, this may be because of your browser cookies.Click here to view more information on clearing your browser cookies.